Terms & conditions
2.1.1 Any claim for damage must be reported to the Cleaning Company within 48 hours of the cleaning service visit. The Company will not be liable for any damage or loss caused to you or your property and any such liability will be between you and the Cleaning Company.
2.1.2 We reserve any right to refuse disclosure of confidential company documents.
2.1.3 We shall not be liable for the Cleaning Company or any third parties that the Cleaning Company may employ or any person who may enter or is present at the Customer’s premises during the cleaning visit nor any costs incurred of said 3rd parties not being granted access by the Customer. The Customer will be responsible for granting access to the property to both the Cleaning Company and/or any third parties.
2.1.4 We suggest, without acceptance of any liability, that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the Cleaning Company and for the avoidance of doubt the Company accepts no liability for any loss or damage howsoever caused.
2.1.5 We are not responsible for any existing damage to Customer’s property in the form of old
stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaning Company using the industry standard cleaning methods.
2.1.6 Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/ cancelled appointment costs or any other costs owing to delayed arrival or completion times. We agree that we will arrange the booking of the Cleaning Company and any liability thereafter will vest in the Cleaning Company.
3.1 Contracted cleaners and subcontractors
3.1.1 The Company employs the services of and acts as an agent for the Cleaning Company, the Company also reserves the right to use any other contracted cleaners and/or subcontractors for any of its cleaning services and without providing any prior notification. The Cleaning Company allocated to carry out the cleaning by the Company, will be responsible for all loss or damage which may occur during any cleaning.
3.2 Claims for damages
3.2.1. The Cleaning Company will make every reasonable effort not to damage any property and the Cleaning Company will be liable for any replacement and/or loss or damage subject to any terms that the Customer has with the Cleaning Company.
3.2.2 In case of any damage, which is to be caused by the Cleaning Company, the Cleaning Company must be given first opportunity to make good any damage. For the avoidance of doubt, the Company will under no circumstances be liable for any damage and/or loss howsoever caused during the cleaning or after an initial booking has been made by the Customer.
3.3.1 For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters, the price quoted will increase and you agree that you agree to any change in said price.
3.3.2 The Customer must ensure that all personal belongings are completely moved out. If this is not complied with, the Customer agrees to an additional charge of £50 be charged.
3.3.3 Rubbish or waste removal is not part of the Cleaning Company’s end of tenancy cleaning service and will incur an additional charge.
3.3.4 If the Customer is more than 30 minutes late a late fee may be charged, and the Customer agrees to such a charge.
3.3.5 An additional charge of £50 will be applied if the Cleaning Company needs to unblock drains.
3.3.6 Any price quoted is based on one single fridge freezer and one single oven. If any larger and/or additional appliances are to be cleaning the Customer will incur an additional charge, such charge being at the discretion of the Cleaning Company.
3.3.7 If any ladders are required to reach any areas then the need for a ladder must be stated at the time of the booking. In the event that any ladder is required, the Customer will be liable for an additional charge, such charge to be at the discretion of the Cleaning Company.
3.3.8 The cleaning of 1) walls 2) any mould on walls or ceilings 3) the inside of toasters, kettles and other electrical appliances is not included in any quote which is provided to the Customer. The Company must be notified of any wall washing requirements at the time of booking.
3.3.9 Any price offered to the Customer will not include the cleaning of either vacuum cleaners, ironing boards, curtains or any other items which have been left in storage cupboards.
3.3.10 There must be electricity and hot water access within the property in order for the Cleaning Company to carry out the cleaning service.
4.1.1 If you cancel your cleaning appointment less than 48 hours prior to the scheduled time, during office working time Mon – Fri from 9 am to 6pm , the Cleaning Company will charge you a £50 cancellation fee. If you cancel your cleaning appointment more than 48 hours in advance of the appointment you will not incur a cancellation charge.
4.1.2 If you reschedule your cleaning appointment less than 48 hours prior to the scheduled time, the Cleaning Company will charge you a £30 cancellation fee. Rescheduling your service at least 2 days in advance of the appointment will incur no charges.
4.1.3 Both the initial booking fee and any deposit will be strictly non-refundable under any
4.1.4 The Cleaning Company may refuse any cleaning job if the condition of the property or Cleanmyhome reserves the rights to change prices without notice if the client has misrepresented any information
If anything appears to be hazardous to either the health and/or well-being of its operatives. If the Company is not made aware of such potential hazards before the commencement of the cleaning service, we reserve the right to charge the Customer will be charged £100 by way of a non-refundable abortive fee.
4.1.5 The Cleaning Company may cancel or reschedule a service, where any accident
or any unexpected or unforeseeable circumstances arise during the cleaning. The Company will not be liable to the Customer in any way if any cleaning is cancelled further to this clause.
4.1.6 The Company will not be liable for any mistake made with regards to the booking. The Company will read back any booking made by telephone to confirm said booking. If a booking date is incorrect and the cleaners are subsequently turned away, the Cleaning Company will charge a £65 fee to the Customer.
4.1.7 The Customer can reschedule or cancel the appointment over the phone or by e-mail taking into account the office working time from 9 am to 6.30 pm
5.1.1 All booking services, as provided by the Company, shall be deemed to have been carried out to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint within 3 days of the booking being completed. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner.
5.1.2 The Cleaning Company will manage all complaints received in respect of the cleaning itself and this will not be the responsibility of the Company. If a complaint is passed to the Company, the Company will pass the complaint onto the Cleaning
Company who will respond to the Customer.
6.1.1 Payment is due prior to service commencement in the form of a bank transfer
6.1.2 One Off cleaning services requires a deposit payable to the Company by debit/ credit card in advance. The remaining balance must be paid by debit/credit card to the cleaning operative before the operative leaves the client’s premises. If no payment has been received at the time of the completion of the cleaning service, the Client agrees to and authorizes the Company to charge his debit/credit card with the outstanding amount.
6.1.3 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% annum above the Bank of England base rate from
the due date until the date of actual payment.
6.1.4 If the Company is forced to refer the Client’s account for collection to a third party then extra costs m
ay be added to the outstanding amount by the debt collecting company.
6.1.5 The Company reserves the right to cancel any contract and back charge additional f
or past services to reflect the balance of the standard rate(s) if any misleading or false
information was used to obtain discounted services.
7.1.1 No refunds claims will be considered once the cleaning service has been carried out.
7.1.2 The booking fee £30 /deposit is non-refundable.
7.1.3 50 % Refund (excluding £30 booking fee ) will be issued only if the Client has
cancelled a cleaning visit within the allowed time (48 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
7.1.4 50% Refund ( excluding £30 booking fee ) will be issued if a cleaning operative does not attend a cleaning visit, deposit / booking fee payment for which has been already collected by the Company.
The cleaning session will be carried out by CLEANMYHOME